Now for my update:
So I received a box earlier this week and opened it up expecting to find the replacement PowerPro control panel and installation DVD. But the box was empty except for coils of packing paper.ljayscott wrote:Calling again this morning seemed to work, somewhat. They took a note, then called back an hour later.
They've decided the control panel is bad and they are sending me a new one to replace it with... So I guess my plan of buying the PowerPro complete to avoid getting into the guts has failed.
Still, they say it'll come with a DVD to explain how to do it!
We shall see,
-- LJ
I called customer support to figure out what was going on and they said there was some confusion as to who was going to do the DIY control panel replacement and I could use the box they sent me if I wanted to send the headstock to them to do it...?
I noted that I was under the impression that the DIY option meant me, especially since they explained how I would receive the control panel and DVD in detail. So they decided they would send me the control panel and DVD, after all...
Now at the end of the week without receiving any eMail notice of it being shipped to me, I called back. I was told that before replacement panels are shipped out, they are first tested by a technician and the one who does that is on vacation until Tuesday. So I asked if that meant it wouldn't be shipped to me until Wednesday at the soonest and the customer rep agreed.
(I now wonder if they changed their mind on who was doing the control panel replacement once they realized this guy was on vacation, but never thought to let me know?)
As days are burning-up during my 90 day full refund return period, I asked when that period started: When I ordered the PowerPro (early March) or when I received it (late April). The customer rep was unsure and said she'd get back to me on that.
If based on the date of purchase, and if I'm lucky, I'll have a week to play with a working PowerPro before I have to decide if I want to keep it!
-- LJ