Hopefully, in the way of clarification:
The website is neither down nor inaccessible. If I enter shopsmith.com, the web page comes up. When I begin the quest for information (support/order status) it changes pages. But then, after entering order number and zip, I get a footnote (lower left corner of screen) waiting for shopsmith.com. I have left it in that mode for at least an hour with no change.
"Making Sawdust Safely"
Sent from my Microsoft Surface Pro using Firefox.