I'm not overly concerned about the delays in fulfilling my order for 520 to M7 upgrades. Problems arise when you make things and those problems may take time to resolve. However, I strongly object to the fact that I must pull the information regarding my order from Lowe's and Shopsmith rather than those companies letting me know what is going on. It literally takes hours of my time to let these folks know that I did not receive my shipment on the expected delivery date and to find out what, if anything, they are doing to establish a new delivery date. And it includes all of the features of what passes for CS these days, long hold time, calls dropped by the system, people not calling you back when they say (or ever), dealing with people that don't have a clue, etc.
I am led to understand SS is experiencing delays (which I had already figured out) with certain products. In my case, SS is unable to provide the Double Tilt Upgrade at this time due to a problem with some tooling, reportedly further delayed by the Corona Virus. For the same reason, they are not currently delivering M7s. For some other reason, same for DCs. I get it, and I'm sure that SS is more concerned about this than I am.
I do, however, have major problems with how SS and Lowe's are treating their customers. Neither the SS demo/salesman, SS CS, nor Lowe's CS is doing anything to inform the customers at the earliest (or any other) opportunity, of these delays. They are going to proceed to bill the customer's credit card (this is reportedly unique to those customers buying at a Lowe's demo) without regard to whether or not the order has shipped. At that point, which is now for me, the customer has no obligation to pay for the unshipped items but must make a decision about the bill. The option I want, to accept the delay but not pay for unshipped items, is not available to me solely "because I bought from the demo." For any other customers, for example on-line order from either SS or Lowe's, the solution I want would be the default resolution. Neither Lowe's nor SS CS seem the least bit inclined to look for an acceptable solution.
Hint for SS/Lowe's - "Because I bought at an in-store demo" is not a good answer to the question of why I was charged for unshipped items. There is, in fact, no good answer. You're creating bad perceptions and forcing your customers to cancel orders and/or refute charges because this is the only option you give them. We, don't want to do those things, we just don't want to be charged for products until they are shipped. Figure out a solution.
These, to me, are honesty and integrity issues. I am certainly neither the first nor last customer to be put in this situation. SS/Lowe's continue to have demos each weekend and I don't think it is likely that they are giving customers valid delivery dates for much of what they sell. As far as I can tell SS does not know those dates and Lowe's 'system' requires a date. SS provides a date, regardless. When Lowe's gets a date from SS, the charge is put through. That is fundamentally dishonest, if SS knows that the date cannot be realized.
Also, it is my opinion that ALL customers, not just those being charged without a shipment, have a right to an honest assessment of estimated delivery date, to be updated as assumptions change. That information should be pushed by SS, not pulled by each customer.
Two cents worth of venting,