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Call or book online
Reach us at +1 937-890-5197 or use the online scheduling link to pick a time that works for you.
Owner Support
We're Here for the Life of Your Machine.
Phone support, service scheduling and a library of resources — for every ShopSmith owner, for as long as you own your machine.
You asked, we delivered
Dedicated help for machines built to last.
With more than 60 years of ShopSmith machines in circulation, owners asked for more direct access to technical expertise. This dedicated Engineering Support line gives you a scheduled call with a specialist who can prepare around your exact machine, question, and materials.
The team is led by a Quality Assurance expert and 40+ year ShopSmith veteran. If this team cannot help, it is likely no one can.
What we can help with
Practical answers from real experts.
Machine setup and alignment
Troubleshooting and diagnostics
Parts ordering and availability
Service scheduling
Warranty claims
Upgrade and attachment compatibility
How it works
Get the most from your call
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Describe the issue
Tell us your machine model, serial number and what you're experiencing. Photos or video clips are always helpful.
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Remote diagnosis
A ShopSmith technician will walk you through diagnostic steps by phone or video call to identify the issue.
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Resolution
We'll ship the part, schedule a service pickup, or walk you through the repair — whichever gets you back in the shop fastest.
Ready to book?
Schedule engineering support or ask Customer Care to set it up.
When scheduling online, include what you want to address and attach photos or videos when they will help diagnose the issue.