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Tuesdays & Thursdays 12:00 PM – 2:00 PM ET
NOTE: Appointments are booked in 30 Minute Blocks



Shopsmith Warranty Policy

If your equipment is UNDER WARRANTY book an appointment at No Charge to you.

Schedule a call with Shopsmith Technical Expert now!

Questions? Call Our Customer Care Line at (937) 890-5197
If your equipment is NOT UNDER WARRANTY or you acquired it from a source other than Shopsmith book an appointment to speak with a Shopsmith Technical Expert for a nominal fee.
Only $19.99 for the first 15 minutes and $1 per minute after!
Schedule a call with Shopsmith Technical Expert now!

Questions? Call Our Customer Care Line at (937) 890-5197


With a long heritage of over 60 years and 600,000+ machines in circulation, Owners have asked for more access to Shopsmith Engineering Support in order to:

  • Provide recommendation for keeping your machine operating at optimum efficiency.
  • Help guide you through a procedure.
  • Assist with source materials such as diagrams, manuals, etc.
  • Guide you through part selection to resolve a technical issue.
  • Direct you to the wealth of “Getting Started” materials.
  • Or simply just to walk you through how to Get Started!
Schedule an Appointment Online
Click Here to See Open Appointment Times
Call Customer Care to Schedule an Appointment
(937) 890-5197
If the Customer Care Team is busy assisting other customers,
please leave a message and they will call you back as soon as they are able!
  • The Shopsmith Engineering Team is lead by a Quality Assurance Expert and 40+ year Shopsmith Veteran. If this team can’t help, it’s likely no one can!
  • While we wish we could bottle Shopsmith Experts and offer unlimited resources, they just aren’t available.
  • We created this specially dedicated Engineering Support Line for equipment No Longer Under Warranty. Our equipment is such high quality, it lasts and lasts!
1 Review Determine if your call FREE or will you pay a nominal fee?
2 Schedule an Appointment Book Online
Call Customer Care at (937) 890-5197 for scheduling assistance
3 Pay by Credit Card Provide your Credit Card information to bill you for:
  • $19.99 for the first 15 minutes of your call
  • Any time over the initial 15 minutes will be billed at $1 per minute
  • You will receive an estimate for additional time if your call takes longer than 15 minutes (estimates are in good-faith, but actual billed time may vary)
4 Get The Most From Your Call! When Scheduling Online Yourself, will be able to:
  • Shedule your appointment and receive a confirmation via email
  • Provide information on what you would like to address so our Technical Expert can prepare for your call
  • Submit pictures or videos to assist your Technical Expert in diagnosing & resolving your concerns
Calling Customer Care allows you to have a representative schedule your Technical Support Appointment so you don’t have to. They will direct you through hcw to provide information to the Shopsmith Engineering Support Team


Need Help?
Call Shopsmith U.S. Based Customer Care - 937-890-5197
Monday - Friday 9:00 am to 4:30 pm
Email Customer Care -

Let Us Build You a Shopsmith Today

With more than 600,000+ Owners, Shopsmith is the #1 Multi-Purpose Woodworking Equipment provider in the Unites States. We offer one of the best warranties in the business, plus, our Customer Care team takes great pride in supporting our Owners. We believe Owners should be able to connect with a live person, not a machine.

Shopsmith Owner Testimonials

My MARK 7 is not only a space saver — it's a life saver, time saver, and money saver.

- Kent Bradshaw, Owner Since 1974